Privacy Policy

1. Introduction

True Path Group ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect information about you in various ways:

Personal Data

When you contact us or use our services, we may collect:

• Name and contact information (email address, phone number)
• Company name and job title
• Project requirements and business information
• Payment and billing information
• Communications and correspondence with us

Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your enquiries and communicate with you
• Process transactions and send related information
• Improve and personalise our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Legal Basis for Processing (GDPR)

Under the UK GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Where you have given explicit consent for specific purposes
• Legal Obligation: Processing necessary to comply with legal requirements

5. Sharing Your Information

We may share your information with:

• Service Providers: Third parties who assist us in operating our business (e.g., hosting, payment processing)
• Business Partners: When necessary to deliver services you have requested
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger or acquisition

We do not sell your personal information to third parties.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm, and applicable legal requirements.

9. Your Rights

Under data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details below.

10. International Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses approved by the UK Information Commissioner's Office.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we handle your data, please contact us at:

Email: hello@truepathgroup.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.